FAQ

What is the trade confirmation time?
The trade confirmation time is 1 second. Additionally, multiple trades will get confirmed simultaneously, so if your order triggers multiple trades, all of ...
Thu, 22 Feb, 2024 at 2:56 PM
Who pays for the gas fees?
We do. You don't have to worry about the gas fees when trading. You only pay the gas fees when depositing and withdrawing funds.
Wed, 18 Sep, 2019 at 11:11 AM
What happens if I lose funds due to a bug?
We take the audit and testing of our smart contracts very seriously. To ensure safety, we have implemented fallbacks for the recovery of funds in the unlike...
Thu, 22 Feb, 2024 at 2:57 PM
Why do I need to deposit funds to the smart contract before trading?
You need to deposit your funds into the DMEX smart contract before trading, so the contract can reserve the necessary margin. This is crucial because, witho...
Thu, 22 Feb, 2024 at 2:59 PM
What happens if the price source exchange is down and I have open positions?
For such situations, we have implemented an escape hatch within our contracts. If your futures contract expires and is not closed within 2 hours due to the ...
Thu, 22 Feb, 2024 at 3:00 PM