For such situations, we have implemented an escape hatch within our contracts. If your futures contract expires and is not closed within 2 hours due to the inability to retrieve the price from the price source (for instance, if the price source is down), the escape hatch is activated, forcing the release of your collateral.
The escape hatch will be initiated by us. Should we fail to trigger it, you have the option to activate it yourself directly on the contract.
We have meticulously considered all potential scenarios that could harm the user and have devised solutions for them. Feel free to contact us if you encounter any issues.